Gulf Coast Medical Center Lee Health Hospital Ratings in Quality, ER Wait Time, Patient Satisfaction (2024)

13681 Doctors Way
Fort Myers, FL 33912
Phone: (239) 768-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES



Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings


Quality of Care - Mortality Rate

How well does Gulf Coast Medical Center Lee Health save lives? 13% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Gulf Coast Medical Center Lee HealthNational Average
Heart Attack11.2%12.6%
Stroke12.6%13.9%
Heart Failure10.3%11.8%
Pneumonia16%18.2%

Infectious Disease at Gulf Coast Medical Center Lee Health

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
44
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
7

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 36m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty

Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate

Gulf Coast Medical Center Lee Health Stories

Feb 15, 2023, 11:50 PM
Gulf Coast Medical Center Lee Mem Health System: "In severe stomach pain - still waiting after 2 hours." - Milton

Jul 06, 2022, 10:31 AM
Gulf Coast Medical Center Lee Mem Health System: "I waited 5 1/2 hours and walked out, average time lastnight was 7 hrs. this is not acceptable and your refusing to give people estimated time is a bad policy. had they been honest with me I could've choose to drive to another er. I understand the triage process and understand I wasn't the same priority as a heart attack. But had I known the insane wait time I could of choose to go elsewhere. Very unprofessional and will tell every person I know to not go here" - Ron

Mar 26, 2022, 12:57 PM
Gulf Coast Medical Center Lee Mem Health System: "Last fall I was sent to hospital from my dr’s office. I waited 8 hours and finally went home. I have several autoimmune diseases including Primary Biliary Cirrhosis. Last night I called 911 as it felt as if I was having some sort of liver attack. Arrived at Health Park in hopes of not having a long wait. I was asked a few questions and put in the lobby. Told my husband I would rather die at home than to have this much anxiety sitting here waiting. Lee Health systems is failing our community. I’ve lived here 50+ years and it’s turned to a 3rd world country. It’s incredible the wait times they have listed here. Those were wait times before covid! I may have to move for health care. Sadly. " - Marion

Feb 10, 2022, 10:04 PM
Gulf Coast Medical Center Lee Mem Health System: "We went there late afternoon today , to a packed waiting room . As soon as we mentioned that he had HAD a fever this am , they wanted to put him in an area with covid symptom patients/ and separate me from him . We told her / the check in / rude girl/ that we didn’t have covid and had been tested a few hours earlier. She never took his temperature or asked about any of his other symptoms. We went there to rule out appendicitis!!! He has colitis to begin with, and we can’t compromise his immune system anymore. WE LEFT. If he gets worse , we will be going in the back of an ambulance, so they won’t ignore us. And god forbid , if his appendix ruptures, I will Sue !!!!!!" - Dawn

Feb 08, 2022, 5:45 PM
Gulf Coast Medical Center Lee Mem Health System: "We went there late afternoon today , to a packed waiting room . As soon as we mentioned that he had HAD a fever this am , they wanted to put him in an area with covid symptom patients/ and separate me from him . We told her / the check in / rude girl/ that we didn’t have covid and had been tested a few hours earlier. She never took his temperature or asked about any of his other symptoms. We went there to rule out appendicitis!!! He has colitis to begin with, and we can’t compromise his immune system anymore. WE LEFT. If he gets worse , we will be going in the back of an ambulance, so they won’t ignore us. And god forbid , if his appendix ruptures, I will Sue !!!!!!" - Dawn

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Gulf Coast Medical Center Lee Health Hospital Ratings in Quality, ER Wait Time, Patient Satisfaction (2024)

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