VISN 21 - Veterans Integrated Service Networks (2024)

Our Leadership

• Ada Clark, FACHE, MPH

  Ada Clark, FACHE, MPH

  Network Director

  

  Ada Clark was named Network Director for the VA Sierra Pacific Network (VISN 21) effective August 27, 2023. Previously she served Interim VISN 21 Network Director from January 1, 2023. In her role as Network Director, she oversees the operations of an integrated health care network spanning over 294,000 square miles, providing services to 475,000 Veterans in seven major health care systems located in Nevada, central/northern California, Hawaii, the Philippines, and the vast Pacific region including Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands. VISN 21 has an operating budget of $6.7 billion and over 22,800 employees.

  Before serving as Network Director, Ms. Clark was the Deputy Network Director in VISN 21 since September 2018 where she had overall responsibility for the strategic direction and administrative operations of the Network. Prior to her coming to VISN 21, Ms. Clark served as Assistant Director for VA San Diego Healthcare System from April 2016-August 2018 overseeing administrative operations, as well as Operations Officer for the VA Desert Pacific Healthcare Network (VISN 22) from January 2014-March 2016. Ms. Clark has more than 16 years of outstanding commitment to VHA’s mission in offering the highest quality health care to our Veterans.

  Ms. Clark is board certified in health care management as a Fellow of the American College of Healthcare Executives and a member of the VHA Regents Advisory Committee. She was awarded VA’s GHATP Preceptor of the Year in 2023, an ACHE Service Award by the Northern California Chapter in 2019 and the ACHE Early Career Healthcare Executive VA Regent’s Award in 2015.

  Ms. Clark holds a Bachelor of Science in Neurobiology/Biomedical Engineering from University of California, Irvine and a Masters of Public Health in Policy and Management from University of California, Los Angeles.

  Network Director

  

• Susan Mittenzwei, MPH

  Susan Mittenzwei, MPH

  Deputy Network Director

  

  Ms. Mittenzwei completed various detail assignments to include: Acting Deputy Director at Eastern Colorado HCS from February 2024 to April 2024; Acting Associate Director at Montana VA HCS from September 2023 to February 2024; and Acting Director of Field Operations VHACO’s Healthcare Operations Center (HOC) from August 2020 to October 2020.

  Ms. Mittenzwei has 11 years of service with VHA. She began her VHA career in 2013 at the Eastern Colorado Health Care System (ECHCS, Denver VA) as a Graduate Health Administrative Training Program (GHATP) Fellow. After her GHATP Fellowship, her roles at ECHCS included Health Systems Specialist (HSS) to the Nurse Executive and HSS to the Chief of Staff. In June 2018, Ms. Mittenzwei took a Management Analyst position with the VISN 19 Rocky Mountain Network reporting to the Network Director. In 2019, she was selected as the VISN 19 Assistant Director of Resources (AsD-R).

  Ms. Mittenzwei received her Bachelor of Science (BS) degree in Biology from Xavier University in Cincinnati, OH and her Master of Public Health (MPH) from the University of Kentucky in Lexington, KY. She is a member of the American College of Healthcare Executives (ACHE).

  Deputy Network Director

  

• Regina Godbout, MD

  Regina Godbout, MD

  Chief Medical Officer

  

  Dr. Regina Godbout was appointed as Chief Medical Officer, VA Sierra Pacific Network, VISN 21 (Pleasant Hill, California) on August 17, 2020. In this role she oversees all clinical programs, operations, and services for the network. VISN 21 serves Veterans in Northern and Central California, Nevada, Hawaii, the Philippines, and U.S. Territories in the Pacific Basin.

  Dr. Godbout received her medical degree from Chicago Medical School/Rosalind Franklin University of Medicine in 1994 and completed her categorical Internal Medicine Residency at University of California, San Francisco in 1997. She went on to serve in the Navy, completing Advance Traumatic Life Saving (ATLS), Combat Casualty Care Course, and the Fleet Hospital Operations Field Training Course. Dr. Godbout served at both Balboa Naval Hospital and Marine Corps Base Camp Pendleton before joining a multi-specialty care practice in the Seattle area. She has served as a Medical Director, Chief of Medicine, and has managed a thriving private practice for ten years. She is currently an Associate Clinical Professor in the Department of Internal Medicine at the University of California, Davis.

  Dr. Godbout’s special interests include Women’s Health, LEAN processes, and HRO principles. She strives to be a servant leader who advocates for Veteran-centric health care and a champion for excellence. Dr. Godbout served as interim Chief Medical Officer for VISN 21 and COVID-19 Incident Commander for six months prior to her appointment. In this capacity, she worked closely with facilities and their academic partners to coordinate pandemic efforts across the network. Dr. Godbout’s previous roles in VA include Deputy Chief of Staff for VA Northern California Health Care System, and Chief of Medicine, Women’s Health Medical Director and interim COS for VA Central California Health Care System.

  Chief Medical Officer

  

• Dr. Maisha Moore

  Dr. Maisha Moore

  Chief Nursing Officer

  

  Dr. Maisha Moore was appointed as Chief Nursing Officer for VISN 21 on April 9, 2023.

  Previously Dr. Moore served as the Chief of Quality, Safety, and Value (QSV) at the VA Palo Alto Health Care System. In this role, she had oversight of Quality Management programs that include Patient Safety, Accreditation, Risk Management, and Peer Review. Additionally, QSV also maintains programmatic responsibilities for Process Improvement, High Reliability, Goal Deployment, Controlled Substance Program, Workforce Education/Nursing Education, Workplace Violence Program, and Infection Prevention. Prior to this appointment, Dr. Moore served as the Associate Director of Patient Care Services/Nurse Executive & Deputy Associate Director of Patient Care Services/Nurse Executive at the VA Sierra Nevada Healthcare System from November 2016 to April 2021. Dr. Moore began her VA career in 2004 at the Birmingham VA Medical Center in Birmingham, Alabama and has since held various leadership roles in VHA. Her institutional knowledge and strong leadership capabilities will serve her well in this role.

  Dr. Moore graduated from the University of Alabama at Birmingham with her Bachelor of Science in Nursing 2004. Dr. Moore completed a Master’s degree in Nursing from the University of Alabama in 2012 and she completed her Doctor of Nursing Practice in 2020 with a focus in Healthcare Systems Leadership from Chamberlain University. Throughout her career, Dr. Moore has served on several committees and as a member of various professional and civic organizations such as: American College of Healthcare Executives, High Reliability Steering Committee, University of Nevada School of Nursing Community Advisory Board, Nurse Professional Standards Board, Education & Training Committee, Nurse Clinical Practice Council, Medical Records Committee, Sigma Theta Tau, Alabama State Nurses Association, Golden Key Honors Society, and The Belles. She has participated in the Senior Executive Assessment Program, National Leadership Assessment Program, Federal Executive Institute-Leadership for a Democratic Society (FEI-LDS) and is a VHA Certified Mentor.

  Chief Nursing Officer

  

• Jeanette C. Moody, JD, DNP, MSN, MBA, RN, NEA-BC, CENP, CPHQ, CPPS

  Jeanette C. Moody, JD, DNP, MSN, MBA, RN, NEA-BC, CENP, CPHQ, CPPS

  Quality Management Officer

  

  Dr. Jeanette Moody was appointed as Quality Management Officer of VA Sierra Pacific Network, VISN 21 (Pleasant Hill, California) on July 11, 2022. Prior to this role, Dr. Moody held the role of Deputy Quality Management Officer of the VA Sierra Pacific Network, VISN 21.

  In her current role, Dr. Moody oversees the quality, safety, and high reliability in the Network with executive oversight of seven VA Health Care Systems in Northern and Central California, Nevada, Hawaii, Philippines and U.S. Territories in the Pacific Basin, 59 Community Based Outpatient Clinics. She holds direct full-line authority and responsibility for Patient Safety, Risk Management, Systems Redesign & Innovation, Performance Improvement, Accreditation & Regulatory Oversight and High Reliability for the region.

  Dr. Moody holds a Doctor of Nursing Practice degree from Texas Tech University Health Sciences Center in Lubbock, Texas.; MSN degree from the University of Missouri-St. Louis in St. Louis, Missouri and a MBA degree from Texas Woman’s University in Houston, Texas. As a complement her nursing education and risk background, Dr. Moody holds a Doctor of Jurisprudence degree from Texas Tech School of Law. Dr. Moody is also a Certified Professional of Health Care Quality (CPHQ) and she is certified in Patient Safety (CPPS), Nursing Practice (CENP), and Advanced Nurse Executive competencies (NEA-BC).

  Dr. Moody has served in various roles within the VA since 2013. Her previous roles included Director of Quality, Safety, and Value, Quality Manager, Accreditation Specialist, and Quality Consultant. Prior to joining the VA, Dr. Moody held several leadership and executive roles in the private health care sector throughout Missouri and Texas to include Service Line Manager, Branch Manager, Chief Quality Manager, Director of Nursing, Director of Clinical Operations, Director of Patient Care Services and Regional Director of Business and Clinical Operations.

  Dr. Moody’s work has always been focused on advocating for Veteran care and the staff who serve while ensuring excellence and compliance with quality and regulatory standards.

  Quality Management Officer

  

• Roxanne Hargrove

  Roxanne Hargrove

  Chief Financial Officer

  

  Roxanne Hargrove currently serves as the Chief Financial Officer for the VA Sierra Pacific Network which provides health care services to veterans residing in northern and central California, northern Nevada, Hawaii, the Philippines, and several Pacific Islands including Guam and American Samoa. In this position, she has the responsibility for preparing and monitoring the Network’s $7 billion annual budget and overseeing its financial operations.

  Ms. Hargrove began her VA career in 1994 as a Budget Analyst in Medical Administration Service. She then moved into Fiscal Service as a Chief of Accounting, Assistant Fiscal Officer, Facility Fiscal Officer and then in her current role as Chief Financial Officer for the Network. Ms. Hargrove is an active member of several committees withing the Network Office.

  Ms. Hargrove began her 40+ year Government Career with the Department of Defense as a Payroll Clerk. She graduated from California State University Sacramento in 1993 with a Bachelor of Science in Accounting. She graduated from the VA Management Development Program and the VA Health Care Leadership Program.

  Chief Financial Officer

  

• Jerry Mills, MBA

  Jerry Mills, MBA

  Chief Human Resources Officer

  

  Jerry Mills, MBA is the Chief HumanResources Officer for the Sierra Pacific Health Care Network (VISN 21) and has served in that capacity since May 2018. In this role, Mr. Millshas direct oversight over the Network Human Resources operations for the seven Health Care Systems within VISN 21 as well as VISN office. Human Resources operations include Recruitment and Placement, Work Life Benefits, Workforce Planning, Employee/Labor Relations, Human Resources Information Systems, Compensation, Classification, Workers Compensation, and Personnel Suitability/Security. He also provides guidance and consultation to network and facility leadership.

  Prior to this appointment, Mr. Mills served as the Human Resources Officer for the San Francisco VA Health Care System within VISN 21 from 2012 to 2018 and distinguished himself by improving collaborative efforts between Human Resources and the Health Care System’s supervisors and managers as well as the local bargaining unit leaders. His efforts resulted in a higher-levelcare for the Veteran patients.

  Before joining VISN 21, he served as Assistant Human Resources Officer for the Shreveport VA Health Care System, in Shreveport, Louisiana from 2009 to 2012, Supervisory Human Resources Specialist from 2006 to 2009, and Human Resources Specialist from 2003 to 2006. Prior to joining the VA, Mr. Mills served on active duty as a Medic in the United States Armyfrom 1991 to 1994. He also served honorably in the Army National Guard/Air Force Reserve between 1994 to 2005. He is a graduate of the University of Louisiana at Lafayette with a Master of Business Administration with a concentration in Health Care Administration.

  Mr. Mills is an authentic leader who actively empowers his staff to be creative in finding solutions for their customers. He is very passionate about serving with the Department of Veterans Affairs and is committed to ensuring our Veteran patients are provided the highest level of care possible.

  Chief Human Resources Officer